Chief Customer Officer (CCO) School
September 22 – December 8, 2021 | Virtual | Applications Due September 3rd
Wednesdays, 12:00 p.m. – 1:30 p.m. ET plus Weekly Cohorts
For executive and associate members on an annual plan
About the Course
All too often, the leader of the Customer Success team in a company does not have a “seat at the revenue table.” The time has come for that practice to end, as churn reduction, expansion, and the customer experience have all become “table stakes” for companies that want to exceed their revenue and profit targets consistently.
During this 11-week course, you will learn strategies, tactics, and novel approaches to help you gain and keep your seat at the revenue table in the ever evolving and important role of the Chief Customer Officer. Completing this course will help you learn and develop your skills so you can build lasting relationships with your peers, gain more executive influence and lead your team to greater success.
Course Curriculum
We’ll cover all areas of being a successful and effective CCO, led by expert CCOs
Understanding the customer persona and experience.
Leading and aligning your customer success team.
Determining when, who and how to hire.
Becoming a profitable team, financial modeling, and forecasting growth.
Training and growing your CS team’s skillset, motivating performance and establishing benchmarks.
Mapping the customer experience, tracking sentiment, and NPS.
Activating, renewing and expansions of customers.
Understanding churn, fighting it with data and creating advocates.
Working together to maximize revenue impact.
Debating the best way to benchmark and track customer health and sentiment.
Getting the answers to all of your customer success questions.
Course Designers and Lecturers
More lecturers to be announced soon!
CEO, BetterGrowth
Customer Success Expert
SVP, EMEA Commercial, Mintel
Frequently Asked Questions
CCO School will occur weekly on Wednesdays from 12 p.m. – 1:30 p.m. ET starting September 22nd through December 8th, 2021.
Yes, you must be a Pavilion Executive or Associate Member on an Annual Plan. If you’re not a Member, apply here.
Members looking to build their skillset as a customer success leader who want to grow to a CCO.
Applications are due no later than September 3rd, 2021. Click here to apply.
Yes, at least 90% attendance is mandatory and expected for all sessions.
Yes, all course sessions will be recorded and shared.
This course is FREE to all Pavilion Executive or Associate Members on an Annual Plan.
After successful completion of course, you will receive a certificate of completion for this course.
You must be a member to participate. Apply today to experience Pavilion Member benefits.