Executive Members only

CCO School

The board doesn’t want anecdotes. They want outcomes.

Next cohort starts in Q4

Join the ranks of 650+ customer success leaders taking charge through CCO School.

74%

of graduates say a Pavilion course directly helped them land a promotion or new role.

89%

of alumni would recommend CCO School to a peer.

You’re not here to run support.

Customer Success is still seen as a cost center.

You’re driving value, but the board doesn’t see the impact—and the budget reflects it.

You’re stuck in execution while others set the strategy.

Instead of owning revenue conversations, you're left justifying headcount and NPS.

Scaling feels like a guessing game.

You’re juggling high-touch demands with shrinking resources—and no clear roadmap.

Join Pavilion and unlock your playbook

Sam Jacobs clapping in front of a room of people

The program CCOs wish they had 12 months ago.

Learn how CCO School gave them the strategy and structure they needed to lead at the next level.

Thrilled to share I just passed my CCO School exam through Pavilion! I learned a ton over the last 8 weeks and loved getting to dig into interesting post-sales challenges with this group of incredible leaders.”

Brandon Blahnik

VP of Client Experience, PaulHood

I’ve just finalized my first Pavilion course: CCO School! Pavilion’s online courses, combined with networking opportunities, have become one of my favorite ways to grow professionally.”

Jeroen Kant

Chief Commerical Officer, Klippa

I take Pavilion CXO Schools once a year - that's CCO, CMO, CRO - because that's the best way to get the curated content by KOLs and stay on top of what matters in the C-suite and to the Board.”

Irina Jordan

Head of Demand Gen, Chowly

Earning the Pavilion CCO (Chief Customer Officer) School certification was a game-changer. Before the program, I had a firm grasp of Customer Success principles, but Pavilion solidified my understanding and gave me the confidence to take my career to the next level.”

Michael Ward

Head of Enterprise Customer Success, Armis

Tie Customer Success to revenue

Design orgs, metrics, and strategies that prove the impact of Customer Success.

Lead at the executive level

Influence the boardroom with strategic insights—not just operational updates.

Scale with precision

Use automation, data, and repeatable frameworks to grow without chaos.

CCO School curriculum

High-impact frameworks in every session. Please note; sessions are subject to change.

Build Your Custom Success Strategy

TBD

Learn the five key concepts and frameworks to align CS with enterprise goals and measurable value.

Emmanuelle Skala
Former SVP of Customer Success at Toast

Building Your CS Team

TBD

Understand the roles, hiring plans, and org designs behind scalable, high-performing CS teams.

Emmanuelle Skala
Former SVP of Customer Success at Toast

Deep Dive: CSMs

TBD

Explore how to structure, measure, and lead CSM teams using segmentation, metrics, and leadership strategies.

Mike Lemire
Fractional CCO at Stoc

Deep Dive: Customer Support

TBD

Design a support org that balances customer satisfaction, team wellbeing, and profitability.

Sean Illenye
VP of Customer Success at Dutchie

Deep Dive: Onboarding

TBD

Master the difference between onboarding and implementation—and build journeys that drive adoption.

Allison Tiscornia
CCO at ChurnZero

Deep Dive: Driving Revenue

TBD

Unlock CS-led growth with strategies for revenue streams, expansion, and cross-functional alignment.

Sydney Strader
SVP of Customer Success at Catalyst

Deep Dive: Customer Programs

TBD

Design customer programs that drive outcomes using journey mapping and sentiment data.

Sherrod Patching
VP, Customer Success at GitLab

Customer Success Unchained

TBD

Explore how AI and automation are redefining CS with predictive insights and scalable engagement.

David Verhaag
Chief Customer Officer at Aristi

FAQs

Have questions about GTM Leadership Accelerator and Pavilion? We have answers.

: Most CS programs focus on team-level tactics. CCO School is about executive-level leadership—how to align Customer Success with revenue, influence the board, and scale with intention. This isn’t about running QBRs—it’s about running your org like a CRO.
: Yes. You’ll go beyond day-to-day management and into strategy design—comp models, AI and automation, GTM integration, and board-facing narratives. Expect frameworks and conversations that challenge how you think, not just what you do.
: Absolutely. Every session includes actionable tools—org charts, comp frameworks, NRR models, onboarding playbooks, AI adoption templates—that you can bring directly to your team or your next exec meeting.
: Your peers will be Pavilion Executive Members—VPs and CCOs running CS, support, and post-sales orgs at high-growth B2B companies. It’s a group that’s seen some scale and is looking to go further, faster, and smarter.
: That’s okay—as long as you’re operating at the VP level or higher and own a meaningful piece of Customer Success, this program will give you the tools and perspective to step fully into an executive role. It’s designed to accelerate your readiness.

You’ve earned your seat. Now lead with boardroom confidence.

Join a curated cohort of CS executives transforming Customer Success into a true growth function.