Retention got you the seat. Revenue keeps it.
Eight weeks on leading customer success as a revenue function — the financials, the AI, the org design, and the board conversations the seat now demands.
Raise your hand
Tell us where your customer org is stuck. We'll walk you through how CCO School maps to it.
Open to Pavilion executive members.
What you walk out with.
Systems and artifacts you can put to work the same week, built on your own org and your own numbers, not a binder of frameworks.
A revenue-aligned org design
Segmentation and structure that tie renewals, expansion, and retention to a number you can forecast.
An NRR forecast finance trusts
Churn, expansion, and net revenue retention modeled the way the CFO and board actually read them.
Financial fluency with your CFO
The concepts finance cares about, and the habit of showing up as a partner instead of a line item.
An AI operating model for CS
Where automation and predictive insight belong in the customer motion, and where the human stays.
A case for CS as a revenue center
The monetization argument that moves customer success off the cost line and onto the top line.
A board-level data narrative
Customer outcomes told in the language the board uses, so retention reads as revenue durability.
The job grew. The manual didn't come with it.
What members say.
650+ customer success leaders have been through it. 89% would send a peer.
What eight weeks changes.
You walk in running a support-and-retention org. You walk out running a revenue one.
Revenue
CS that shows up on the forecast
Design the org, the segmentation, and the definitions that connect renewals, expansion, and retention to predictable growth.
Credibility
The fluency the CFO expects
Forecast churn and expansion, protect margin, and translate customer outcomes into terms finance and the board will model.
Scale
Grow without doubling headcount
Put AI, automation, and segmentation to work so the org scales revenue without eroding what customers came for.
CCO School is one eight-week cohort, open to Pavilion executive members. Raise your hand and we'll walk you through it.
The full curriculum.
Eight working sessions, each led by an operator who has run the org. Sessions are subject to change.
Tuesdays · 11:00 AM–12:30 PM ET · October 27 – December 15, 2026
| Session | Date | Topic | Instructor |
|---|---|---|---|
| S1 | Tue Oct 27 11:00–12:00 ET |
The path to CCO, and how they got there With Teresa Anania (CCO, Verint), Erik Verbeek (CCO, BriteCore), Kath McManus (EVP & CCO, CDK Global), and Dione Hedgpeth (former CCO, Sumo Logic). | Kim Peretti · CCO, Restaurant365 |
| S2 | Tue Nov 3 | The role of CCO: scope, influence, and accountability | Kim Peretti · CCO, Restaurant365 |
| S3 | Tue Nov 10 | Financial readiness for the CCO | Dione Hedgpeth · Former CCO, Sumo Logic |
| S4 | Tue Nov 17 | Customer success unchained: how AI, automation, and disruptive trends are shaping the future | Rod Cherkas · CEO & Founder, HelloCCO |
| S5 | Tue Nov 24 | The CS leader's AI roadmap: how to plan, prepare, and lead through transformation | Kim Peretti · CCO, Restaurant365 |
| S6 | Tue Dec 1 | Deep dive: CSMs | Mike Lemire · VP, Customer Success, Overjet |
| S7 | Tue Dec 8 | Deep dive: onboarding | Donna Weber · Customer Onboarding & Value Expert, Springboard Solutions |
| S8 | Tue Dec 15 | Deep dive: customer support | Sean Ilenrey · VP, Customer Success, Dutchie |
Session 1 runs one hour, 11:00 AM–12:00 PM ET. Every other session runs 90 minutes. You'll also join a cohort that meets once a week for the length of the course — enroll in yours in the Member Hub.
Taught by operators who've run the org.
Led by dean Kim Peretti, with every session taught by someone who has run a customer organization through scale, board pressure, and the shift to revenue.
Kim Peretti
Course dean · CCO, Restaurant365
25 years building customer organizations through hypergrowth and IPO — teams past 700, grown more than 20x. Teaches the CCO role, the AI roadmap, and how the seat actually works.
Dione Hedgpeth
Former CCO, Sumo Logic
On building credibility with your CFO, owning the forecast, and protecting margin while you enable growth.
Rod Cherkas
CEO & Founder, HelloCCO
Author of The CCO Playbook. On where AI reshapes the customer motion, and where it doesn't.
Donna Weber
Customer Onboarding & Value Expert, Springboard Solutions
On closing the gap between the value you promised and the value the customer actually gets.
Before you raise your hand.
How is this different from other CS leadership programs?
I already lead a CS team. Will this push me?
Will I leave with materials I can use right away?
Who else is in the cohort?
What if I'm not a CCO yet?
How much time does it take?
Run a customer org the board counts on.
Tell us where your customer org is stuck. We'll find time to walk you through how CCO School maps to it.
Raise your hand →