Sep 15, 2023
8:20 — 11:30
Customer Success breakfast event, with segmented moderated discussions in small groups of maximum 10. There will be plenty of time to meet people that experience the same challenges. Topics that we will discuss are: 🍫Digital CS: Trends, Scaling & Tooling with Customer Operations 🍫Retaining revenue through an economic downturn: NGR/NRR/Churn, where are customer $ falling off 🍫Uniting organizations in customer centricity: Customer Journey Mapping, VoC & Employee Engagement 🍫CS ROI: Measuring impact, activity & capacity modeling 🍫Strategic Account Management: Account penetration, accessing sponsors & leaders, value conversations 🍫CS as influential change driver: influencing the board of directors, spreading awareness and raising budgets
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