Educate to retain.
The AI-driven CS playbook for cutting churn and building loyalty. The best retention play isn't a save call. It's a customer who never needed one.
Free. Live or on demand.
Three things you can run on Monday.
The specifics you'd put to work on the accounts already sending signals.
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01
Score the right signals
Which churn signals actually predict churn — and which ones to stop scoring.
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02
Teach against the pattern
How the churn you're seeing should shape what you teach, instead of guessing at a curriculum.
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03
Renewal into loyalty
What turns a renewal into a customer who stays, and where to start with no new headcount.
Two operators who run this for a living.
Both have carried the retention number. This is the conversation they'd have off the record.
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Amy OilmanSVP, Customer Experience · Thinkific
Amy runs Customer Experience at Thinkific, across Forward Deployed Engineering, Onboarding, Customer Success, Professional Services, and Commerce GTM. Before Thinkific she led CS at Google, RingCentral, and Conversica. She also coaches executives and runs workshops on building CX teams that drive revenue through retention and expansion.
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Jeff KushmerekFounder & CEO · Infinite Renewals
Jeff is founder and CEO of Infinite Renewals, a Boston post-sales consulting firm and HubSpot Solutions Partner. Twenty-five years running customer success and professional services, including the VP role at a company that went public in 2012. He runs CS on the Four Rs (Risk, Renewals, Relationships, Realization) and builds AI agents in his own portal before he recommends them to a client. Author of Retention Starts in Implementation.
Built for working the problem, not sitting through a webinar.
About an hour. A live panel, moderated, with your questions throughout.
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A working panel
Two operators talking straight about what's held up and what hasn't.
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Moderated by Pavilion
A peer runs the questions and cuts through to what you can use.
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Your questions, live
Bring the account you're stuck on. Q&A runs throughout.
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Recording either way
Register once and it lands in your inbox, live or not.
For the people who own the renewal number.
You already know which accounts are quiet. This is where you get a read on which signals mean something, and what to do before the save call is the only move left.
Own the renewal number? Take the seat.
Save my spotThe quick questions.
Both. Register once and join live on September 24 at 1:00 PM ET. If the timing doesn't work, the recording lands in your inbox right after, with the same access link.
A moderated panel with Amy Oilman and Jeff Kushmerek, run by Pavilion, with live Q&A throughout. About an hour.
It's free to attend live and free to watch on demand.
Yes. Registering is how you get the recording. You only miss the live Q&A.
CS, CX, and RevOps leaders who own retention and the renewal number. If churn is your problem to solve, you're the audience.
The retention playbook, live. September 24.
Two operators, one hour, and the churn signals you can act on now.
Save my spot