Executive Members only

CCO School

CS is no longer just retention and support. CCO School prepares CS execs to design revenue-aligned orgs, master financial readiness, and lead executive-level growth conversations.

Next class starts this Q2.

For Customer Success Leaders Accountable to Revenue

650+

Customer Success leaders have completed CCO School..

89%

would recommend it to a peer operating at the executive level.

The CCO Role Has Expanded. Expectations Have Too.

CS is expected to drive revenue, not just retention.

Expansion, renewals, upsell, and customer-led growth are now board-level metrics — and CS leaders are increasingly accountable for forecasting and delivering against them.

The board wants financial clarity, not just metrics.

NPS, adoption, and engagement only matter if they translate into revenue durability, gross margin improvement, and predictable growth the CFO can model.

Scaling CS requires systems, not just bandages.

High-touch service models break under pressure; sustainable growth depends on segmentation, automation, AI, and org design that supports scale without eroding customer value.

Join Pavilion and unlock your playbook

Sam Jacobs clapping in front of a room of people

The program CCOs wish they had 12 months ago.

Learn how CCO School gave them the strategy and structure they needed to lead at the next level.

Thrilled to share I just passed my CCO School exam through Pavilion! I learned a ton over the last 8 weeks and loved getting to dig into interesting post-sales challenges with this group of incredible leaders.”

Brandon Blahnik

VP of Client Experience, PaulHood

I’ve just finalized my first Pavilion course: CCO School! Pavilion’s online courses, combined with networking opportunities, have become one of my favorite ways to grow professionally.”

Jeroen Kant

Chief Commerical Officer, Klippa

I take Pavilion CXO Schools once a year - that's CCO, CMO, CRO - because that's the best way to get the curated content by KOLs and stay on top of what matters in the C-suite and to the Board.”

Irina Jordan

Head of Demand Gen, Chowly

Earning the Pavilion CCO (Chief Customer Officer) School certification was a game-changer. Before the program, I had a firm grasp of Customer Success principles, but Pavilion solidified my understanding and gave me the confidence to take my career to the next level.”

Michael Ward

Head of Enterprise Customer Success, Armis

Tie Customer Success Directly to Revenue Outcomes

Design org structures, segmentation models, and financial frameworks that connect renewals, expansion, and retention to predictable revenue growth.

Lead Customer Success as an Executive Function

Translate CS performance into financial language, forecast with confidence, and shape board-level conversations about growth and risk.

Build a Scalable, AI-Enabled Customer Organization

Implement segmentation, automation, AI, and support models that allow CS to grow revenue without proportional headcount growth.

Program Dean

Kim Peretti
CCO, Restaurant365

Kim Peretti is a proven customer executive with over 25 years of experience leading global Customer Success and Services organizations for high-growth SaaS companies. She has partnered with Fortune 500 customers and globally recognized brands to drive technology-led transformation while building customer organizations from the ground up and through IPO. She’s grown teams by more than 20x and lead organizations of 700+ employees through periods of hypergrowth, transformation and scale.

CCO School curriculum

High-impact frameworks in every session. Please note; sessions are subject to change.

The Role of CCO: Scope, Influence, and Accountability

February 26

Understand the full scope of the Chief Customer Officer and how to establish influence across the exec team.

Kim Peretti
CCO of Restaurant365

Deep Dive: CSMs

March 5

Explore how to structure, measure, and lead CSM teams using segmentation, metrics, and leadership strategies.

Mike Lemire
Fractional CCO at Stoc

Deep Dive: Driving Revenue

March 12

Unlock CS-led growth with strategies for revenue streams, expansion, and cross-functional alignment.

Sydney Strader
SVP of Customer Success at Catalyst

Customer Success and AI

March 19

Explore how AI and automation are redefining CS with predictive insights and scalable engagement.

Rod Cherkas
CEO and Founder of HelloCCO

Deep Dive: Onboarding

March 26

Understand the gap from value promised to value delivered, why onboarding is integral to the customer journey, and how to deliver initial value to new customers.

Donna Webber

Donna Weber
Customer Onboarding & Value Expert at Springboard Solutions

Deep Dive: Customer Support

April 2

Design a support org that balances customer satisfaction, team wellbeing, and profitability.

Sean Illenery

Sean Ilenrey
VP, Account Management at CCI Global

Building Your CS Team

April 9

Understand the roles, hiring plans, and org designs behind scalable, high-performing CS teams.

John Gleeson
Founder & General Partner at Success Venture Partners

Financial Readiness for the CCO

April 16

Master the financial, strategic, and forecasting fundamentals of CS to drive revenue growth and build credibility.

Dione Hedgpeth

Dione Hedgpeth
CCO and Advisor

FAQs

Have questions about GTM Leadership Accelerator and Pavilion? We have answers.

: Most CS programs focus on team-level tactics. CCO School is about executive-level leadership—how to align Customer Success with revenue, influence the board, and scale with intention. This isn’t about running QBRs—it’s about running your org like a CRO.
: Yes. You’ll go beyond day-to-day management and into strategy design—comp models, AI and automation, GTM integration, and board-facing narratives. Expect frameworks and conversations that challenge how you think, not just what you do.
: Absolutely. Every session includes actionable tools—org charts, comp frameworks, NRR models, onboarding playbooks, AI adoption templates—that you can bring directly to your team or your next exec meeting.
: Your peers will be Pavilion Executive Members—VPs and CCOs running CS, support, and post-sales orgs at high-growth B2B companies. It’s a group that’s seen some scale and is looking to go further, faster, and smarter.
: That’s okay—as long as you’re operating at the VP level or higher and own a meaningful piece of Customer Success, this program will give you the tools and perspective to step fully into an executive role. It’s designed to accelerate your readiness.

You’ve earned your seat. Now lead with boardroom confidence.

Join a curated cohort of CS executives transforming Customer Success into a true growth function.