Executive Members only

CCO School

Build a scalable post-sales revenue machine, not a "cost center".

Next class in session February 26, 2026

Join the ranks of 650+ customer success leaders taking charge through CCO School.

74%

of graduates say a Pavilion course directly helped them land a promotion or new role.

89%

of alumni would recommend CCO School to a peer.

You’re not here to run support.

Customer Success is still seen as a cost center.

You’re driving value, but the board doesn’t see the impact—and the budget reflects it.

You’re stuck in execution while others set the strategy.

Instead of owning revenue conversations, you're left justifying headcount and NPS.

Scaling feels like a guessing game.

You’re juggling high-touch demands with shrinking resources—and no clear roadmap.

Join Pavilion and unlock your playbook

Sam Jacobs clapping in front of a room of people

The program CCOs wish they had 12 months ago.

Learn how CCO School gave them the strategy and structure they needed to lead at the next level.

Thrilled to share I just passed my CCO School exam through Pavilion! I learned a ton over the last 8 weeks and loved getting to dig into interesting post-sales challenges with this group of incredible leaders.”

Brandon Blahnik

VP of Client Experience, PaulHood

I’ve just finalized my first Pavilion course: CCO School! Pavilion’s online courses, combined with networking opportunities, have become one of my favorite ways to grow professionally.”

Jeroen Kant

Chief Commerical Officer, Klippa

I take Pavilion CXO Schools once a year - that's CCO, CMO, CRO - because that's the best way to get the curated content by KOLs and stay on top of what matters in the C-suite and to the Board.”

Irina Jordan

Head of Demand Gen, Chowly

Earning the Pavilion CCO (Chief Customer Officer) School certification was a game-changer. Before the program, I had a firm grasp of Customer Success principles, but Pavilion solidified my understanding and gave me the confidence to take my career to the next level.”

Michael Ward

Head of Enterprise Customer Success, Armis

Tie Customer Success to revenue

Design orgs, metrics, and strategies that prove the impact of Customer Success.

Lead at the executive level

Influence the boardroom with strategic insights—not just operational updates.

Scale with precision

Use automation, data, and repeatable frameworks to grow without chaos.

Program Dean

Kim Peretti
CCO, Restaurant365

Kim Peretti is a proven customer executive with over 25 years of experience leading global Customer Success and Services organizations for high-growth SaaS companies. She has partnered with Fortune 500 customers and globally recognized brands to drive technology-led transformation while building customer organizations from the ground up and through IPO. She’s grown teams by more than 20x and lead organizations of 700+ employees through periods of hypergrowth, transformation and scale.

CCO School curriculum

High-impact frameworks in every session. Please note; sessions are subject to change.

The Role of CCO: Scope, Influence, and Accountability

February 26

Understand the full scope of the Chief Customer Officer and how to establish influence across the exec team.

Kim Peretti
CCO of Restaurant365

Deep Dive: CSMs

March 5

Explore how to structure, measure, and lead CSM teams using segmentation, metrics, and leadership strategies.

Mike Lemire
Fractional CCO at Stoc

Deep Dive: Driving Revenue

March 12

Unlock CS-led growth with strategies for revenue streams, expansion, and cross-functional alignment.

Sydney Strader
SVP of Customer Success at Catalyst

Customer Success Unchained

March 19

Explore how AI and automation are redefining CS with predictive insights and scalable engagement.

Rod Cherkas
CEO and Founder of HelloCCO

Deep Dive: Onboarding

March 26

Master the difference between onboarding and implementation—and build journeys that drive adoption.

Allison Tiscornia
CCO at ChurnZero

Deep Dive: Customer Support

April 2

Design a support org that balances customer satisfaction, team wellbeing, and profitability.

Sean Illenery

Sean Ilenrey
VP, Account Management at CCI Global

Building Your CS Team

April 9

Understand the roles, hiring plans, and org designs behind scalable, high-performing CS teams.

John Gleeson
Founder & General Partner at Success Venture Partners

Deep Dive: Customer Programs

April 16

Design customer programs that drive outcomes using journey mapping and sentiment data.

FAQs

Have questions about GTM Leadership Accelerator and Pavilion? We have answers.

: Most CS programs focus on team-level tactics. CCO School is about executive-level leadership—how to align Customer Success with revenue, influence the board, and scale with intention. This isn’t about running QBRs—it’s about running your org like a CRO.
: Yes. You’ll go beyond day-to-day management and into strategy design—comp models, AI and automation, GTM integration, and board-facing narratives. Expect frameworks and conversations that challenge how you think, not just what you do.
: Absolutely. Every session includes actionable tools—org charts, comp frameworks, NRR models, onboarding playbooks, AI adoption templates—that you can bring directly to your team or your next exec meeting.
: Your peers will be Pavilion Executive Members—VPs and CCOs running CS, support, and post-sales orgs at high-growth B2B companies. It’s a group that’s seen some scale and is looking to go further, faster, and smarter.
: That’s okay—as long as you’re operating at the VP level or higher and own a meaningful piece of Customer Success, this program will give you the tools and perspective to step fully into an executive role. It’s designed to accelerate your readiness.

You’ve earned your seat. Now lead with boardroom confidence.

Join a curated cohort of CS executives transforming Customer Success into a true growth function.