Reflective Listening

Overview

About:

B2B sellers, must focus on providing value at every stage of the buying process. Sellers forget 87% of new information in 30 days, so developing strong listening and recall skills is critical to success. Great listening is a competitive advantage, and in this course you’ll learn to become a great listener by practicing reflective listening.

Learning Objectives:

• Effectively repeat what you heard back to your counterpart

• Reply with no embellishment, no follow-up questions, and no “me too.”

• Provide a precise observation of what your counterpart said