As a seller, it might seem that you shoulsn’t worry about what happens post-sale, but your role is critical to the long-term success of your customer and organization. In this course you’ll learn a four-step process for participating in a successful post-sale experience for your customers that will help you and your company succeed.
Provide an effective Customer Purchase Brief to your team
Facilitate meaningful Kickoff Calls between your customer and the post-sales team
Hold a productive 30-day internal and external checkin
Develop a regular cadence of checkin calls