Post Sale Success

Overview

About:

As a seller, it might seem that you shoulsn’t worry about what happens post-sale, but your role is critical to the long-term success of your customer and organization. In this course you’ll learn a four-step process for participating in a successful post-sale experience for your customers that will help you and your company succeed.

Learning Objectives:

• Provide an effective Customer Purchase Brief to your team

• Facilitate meaningful Kickoff Calls between your customer and the post-sales team

• Hold a productive 30-day internal and external checkin

• Develop a regular cadence of checkin calls