Use customer success strategies that strengthen your existing business.
Durable growth and customer success as an organization-wide initiative
The relationship between net retention and valuation
The beliefs and behaviors of existing customers, and the ideal client experience
Proactive renewal management and renewal forecasting
Advocating for client experience factors that will drive durable growth at your organization (i.e., alignment between sales, customer success, and professional services)
Aligning business priorities to lagging metrics and leading metrics
Improving customer success with insights from customer journey mapping and user personas
Instructor: Easton Taylor | LinkedIn - Easton brings significant enterprise customer success experience to share strategies related to building a durable growth business. He has frequently worked with Fortune 1000 companies with specific focus on maturing their customer success organizations.