Onboarding, Renewals, & Expansion

Overview

Use customer success strategies that strengthen your existing business.

Key Topics:

• Durable growth and customer success as an organization-wide initiative 

• The relationship between net retention and valuation

• The beliefs and behaviors of existing customers, and the ideal client experience 

• Proactive renewal management and renewal forecasting 

Core Skills:

• Advocating for client experience factors that will drive durable growth at your organization (i.e., alignment between sales, customer success, and professional services)

• Aligning business priorities to lagging metrics and leading metrics

• Improving customer success with insights from customer journey mapping and user personas

Instructor: Easton Taylor | LinkedIn - Easton brings significant enterprise customer success experience to share strategies related to building a durable growth business. He has frequently worked with Fortune 1000 companies with specific focus on maturing their customer success organizations.