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Mastering Value-Driven CS Meetings
Overview
You only get to make a first impression once. In this session, you'll learn how to make the best first impression, establish a clear path forward, and get customers excited about working with you. You'll also learn how to transition from kickoff to onboarding flawlessly, and resources for how to design Quarterly Business Reviews that inspire your customers to continue working with you.
Key Topics:
Elements of a Successful Kickoff
Pre-Onboarding Surveys and getting to know your customers
Steps to designing a successful onboarding
Onboarding mistakes to avoid
How to design QBRs that will inspire customers, realign expectations and work toward a common goal
Designer Bio
Information
Who Should Take
Results to Expect
Homework, Assignments, or Expectations
Attendance Requirements
Outline

Become the leader we know you can be
Develop your career alongside a powerful network of peers and enable your team to reach new heights