Most of the real revenue happens AFTER the initial sale, and CS plays a CRUCIAL role in that. Whether you are personally responsible for Cross-Sell/Upsell or not, you play a massive role in the likelihood that a customer will add on additional products and seats. In this session, we will dive into what to look for, how to plan, and most importantly, how to 'close' the deal!
The language of up/cross selling
Planning for account expansions
How to “close” deals and achieve big results
Understanding renewal and the customer life-cycle
Critical steps in the renewal process