Locking in your Upsells, Cross-Sells, and Renewals

Overview

Most of the real revenue happens AFTER the initial sale, and CS plays a CRUCIAL role in that. Whether you are personally responsible for Cross-Sell/Upsell or not, you play a massive role in the likelihood that a customer will add on additional products and seats. In this session, we will dive into what to look for, how to plan, and most importantly, how to 'close' the deal!

Key Topics:

• The language of up/cross selling

• Planning for account expansions

• How to “close” deals and achieve big results

• Understanding renewal and the customer life-cycle

• Critical steps in the renewal process