All Courses

Locking in your Upsells, Cross-Sells, and Renewals


Most of the real revenue happens AFTER the initial sale, and CS plays a CRUCIAL role in that. Whether you are personally responsible for Cross-Sell/Upsell or not, you play a massive role in the likelihood that a customer will add on additional products and seats. In this session, we will dive into what to look for, how to plan, and most importantly, how to 'close' the deal!

Key Topics:

  • The language of up/cross selling

  • Planning for account expansions

  • How to “close” deals and achieve big results

  • Understanding renewal and the customer life-cycle

  • Critical steps in the renewal process

Designer Bio


Who Should Take

Results to Expect

Homework, Assignments, or Expectations

Attendance Requirements


Become the leader we know you can be

Develop your career alongside a powerful network of peers and enable your team to reach new heights