All Courses

Foundations of Customer Success Management


As a CSM your day is packed. Your book of accounts continues to grow, as do the needs and expectations of your customers. This session will cover the foundations of customer success, some best practices for managing your day, and how to think about customer value.

Key Topics:

  • The future of customer success

  • What do customers value?

  • How to prioritize your accounts

  • How to set appropriate expectations with your team and clients

  • Organizing your day/month/year for maximum efficiency

Designer Bio


Who Should Take

Results to Expect

Homework, Assignments, or Expectations

Attendance Requirements


Become the leader we know you can be

Develop your career alongside a powerful network of peers and enable your team to reach new heights