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Demonstrating Value and Empathy in a Downturn

Overview

About: Demonstrating value and empathy in a downturn

  • Learning Objectives

    • Redefine CS strategy during a downturn

    • Craft external communication to ensure rapid recovery from downturn

    • Adding value to existing customers during a slump

    • Craft internal communication to drive value amidst downturn

    • Understand essential traits to maintaining a value-driven culture

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Outline

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