Career Planning, Data, and the Importance of Change Management

Overview

As Customer Success Professionals, we rely heavily on data to reflect value back to our customers. But we also need data to determine the health of our customers, and also, to reflect our own successes back to our leadership team. This course will deep dive into the metrics you should be tracking for each of these use cases. You’ll also learn about the one skill that’ll take your CSM game to new heights.

Key Topics:

• Using data to level up your career

• Change management: one skill you need to master as a CSM