ELEVATE: RETAIN

Most growth strategies focus on the pre-sale funnel—but the real opportunity lies in the post-sale funnel. Why?

Acquiring a new customer costs 5–7x more than retaining an existing one.
Boosting retention by just 5% can increase profits by 25–95%.
Referred customers are 77% more likely to buy.

If your retention strategy isn’t strong, you’re leaving growth—and profits—on the table. Join us to learn actionable strategies from top leaders in customer success and GTM strategy, and turn retention into your biggest competitive advantage for 2025.

Learn from industry experts

Our lineup features trailblazers who’ve redefined customer success and retention strategies at some of the world’s leading companies:

Kim Peretti, Chief Customer Officer
Formerly at Klaviyo and Docusign, Kim led customer success teams through IPOs. She’ll share the GTM frameworks that fueled their growth.
Rita Jhaveri, CEO of CX Growth Advisors
A pioneer in CS at Salesforce, Rita will challenge the status quo and share her vision for the CS teams of the future.
Jay Nathan, COO of Churnkey
Founder of Gain Grow Retain and CS leader at Churnkey and Higher Logic, Jay will explore how AI is reshaping the customer success landscape.
Jeff Reekers, CEO and Co-Founder of Champion
Former CMO at Aircall and founder of Champion, Jeff will discuss how to turn happy customers into powerful growth drivers.

What you can expect

Proven frameworks to optimize your post-sale funnel and boost retention.
The role of AI, customer evangelism, and new CS team models in driving growth.
Tools and tactics to start implementing immediately.

Every GTM leader is invited

This event is designed for ambitious GTM professionals—including sales, marketing, customer success, and revenue leaders—who are ready to take their strategies to the next level.

Whether you’re a Pavilion member or not, Elevate: Retain is open to all.

Your journey starts here.

Pavilion is the leading global community for revenue executives. We bring together the brightest minds in sales, marketing, customer success, and revenue operations to learn, connect, and grow. Our mission is to help revenue leaders achieve their full potential and build high-performing organizations.